Reference

How y9s Handles Your Rights and Responsibilities

Using y9s means both sides have clear commitments — what we collect, how we use it, and where the rules apply. Access and eligibility depend entirely on your local law and the regions we support, so read this before you open an account.

Account TermsPrivacy PolicyBangladesh EligibilitybKash & Nagad UseCookie Policy

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REACH THE LEGAL TEAM

Contact Us About Policy Questions

If something in these terms is unclear, or you want to request a change to your stored data, our support team handles policy queries directly. You can reach us through live chat inside your account, by email, or through the help section on mobile — whichever is easiest from where you are.

Team online

Live Chat

Open your account, tap the chat icon, and select Policy or Privacy from the topic menu. Responses usually come within a few minutes during active hours.

Email Support

Send your query to the address listed in your account settings under Help. Include your account ID so we can pull the right records.

Help Section

The Help section on mobile covers data requests, account deletion, and cookie preferences — accessible without logging in from the main menu.

What These Terms Actually Cover

y9s Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and y9s — account creation, wallet activity, and how we store the data tied to your bKash, Nagad, or Rocket deposits. When you link a mobile wallet to your account, we record the transaction reference and amount against your

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account ID, not your full wallet credentials. Your personal data stays within the scope of what the platform needs to run: identity verification, transaction history, and account security. We do not sell your data or share it with third parties outside of what service delivery requires.
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Eligibility to use y9s depends on your local laws and the regions we operate in — if online gaming is restricted or prohibited in your jurisdiction, these terms do not grant you any right of access. Continued use of the platform after any update to this
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policy means you accept the revised terms. We'll flag material changes on the account dashboard before they take effect, so you're not caught off guard. If something here conflicts with the law where you are, the local law takes precedence.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Account

We keep your account data behind standard encryption in transit and at rest. Cookie preferences can be updated any time from the footer or the mobile menu — we use cookies for session management and basic analytics, not for targeted advertising. If you want us to delete your account and its associated records, submit a request through the Help section and we'll process it within the timeframe local law requires. For data access or correction requests, email works fastest because it creates a written trail we can act on.

Data Retention

We keep transaction records and account data for as long as your account is active plus the period required by applicable law. Closed accounts are purged on schedule.

Cookie Control

Session and analytics cookies are on by default. You can turn off non-essential cookies from the footer link on any page without affecting your login or wallet access.

Account Security

We use OTP verification at login and for withdrawals. If you suspect unauthorised access, the account freeze option is in Settings under Security — it takes effect immediately.

Data Requests

To request a copy of your stored data or ask us to correct an error, email the address in your account settings with your account ID and the specific change you need.

What You Need to Know About Our Terms

These are the questions we get most often about how our legal terms work and what they mean for your account.

Access to y9s depends on your local law and the regions we support. Online gaming laws vary — it is your responsibility to confirm whether use is permitted where you are before opening an account.

We collect your transaction reference, amount, and account ID. We do not store your full bKash or Nagad wallet credentials — only what is needed to match the transfer to your account.

Yes. Submit a deletion request through the Help section in the mobile menu or by email. We process requests within the timeframe required by applicable law in your eligible region.

Use the cookie settings link in the footer of any page, or find it in the mobile menu. You can turn off non-essential cookies without losing your login session or wallet access.

Transaction records tied to your Rocket payments are retained for the legally required period after account closure, then deleted. You can request a copy before closing if you need it.

Use the account freeze option in Settings under Security — it is immediate. Then contact us via live chat or email with your account ID so we can investigate and secure your data.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Accounty9s Login InfoY9S Banking

How y9s Handles Your Rights and Responsibilities

Contact Us About Policy Questions

Live Chat

Email Support

Help Section

Data Handling, Security and Your Account

What You Need to Know About Our Terms

01 Does y9s operate legally in Bangladesh?

02 What personal data does y9s collect when I deposit via bKash or Nagad?

03 Can I request that y9s delete my account data?

04 How do I update my cookie preferences?

05 What happens to my Rocket transaction history if I close my account?

06 Who do I contact if I think my account has been accessed without permission?

Legal

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